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Accessing the support portal is restricted to paying customers of Aqua Platform.
Start by logging in with your username and password.
Support response time policy
Our support team will handle Urgent technical issues, Non-urgent technical issues, and Business issues.
Please read the article explaining our response time policy for each of these three types of issues.
Tips about describing your case
Please help us to help you by sending us a description of your issue that is as clear as possible.
Just reporting “I’m unable to log in” will not be immediately clear to us. Taking that as an example, if you do have trouble logging in, then please describe what’s going on. A better description would be “I don’t remember my username”, or “I don’t remember my password” or “the login screen does not display, I get an error message”.
In almost all cases, it can be very helpful to include a screenshot of what you’ve experienced, or the URL of the page where the issue occurred.